Responsible gambling

Gambling should be an enjoyable form of entertainment. If playing ever stops feeling fun, if it starts causing worry, or if it strains relationships or finances, it is important to pause and reach out for help. This page explains practical steps you can take, the tools available to support safer play, and how to get confidential assistance if you need it.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a range of built-in controls that help you manage how much time and money you spend. These tools are simple to activate and designed to give you space to make thoughtful decisions.

• Deposit limits — Set daily, weekly or monthly caps on how much you can add to your account. Limits can be lowered immediately; increases normally take effect only after a short cooling-off period.
• Loss and wager limits — Limit the amount you can lose or wager over a set period to keep play within affordable boundaries.
• Session timers and reality checks — Receive reminders about how long you have been playing, with options to take regular breaks.
• Time-outs — Short, temporary breaks (for example 24 hours to several weeks) that suspend account access while you regroup.
• Self-exclusion — Longer-term exclusions that prevent access for months or permanently. Self-exclusion is a strong step for people who need extended time away from gambling.
• Account and payment controls — Remove saved cards, disable quick-deposit options, or ask your bank to block gambling transactions for extra protection.
• Support-assisted changes — Customer support can help you set or extend limits, or start a self-exclusion if you prefer guided assistance.

Warning Signs

Recognising early signs can help you act before gambling causes harm. If you notice one or more of the items below, consider using the tools above or seeking help.

• Spending more time or money than you intended.
• Chasing losses or feeling compelled to “win back” money.
• Withdrawing money from essentials or borrowing to gamble.
• Neglecting work, study, family or social commitments.
• Feeling anxious, restless, or irritable when not gambling.
• Hiding activity or lying about how much you spend.
• Using gambling as the main way to cope with stress or low mood.

How to Get Help

If gambling is causing concern for you or someone close to you, there are practical steps you can take right now.

• Pause play immediately — Use a time-out or reduce deposit limits to create breathing space.
• Talk to us — Contact customer support through live chat or email to request limit changes, time-outs or self-exclusion. Our team will respond in a supportive, confidential way and can guide next steps.
• Do a quick self-check — Ask yourself: Have I lost track of time or money? Do I gamble to escape problems? Would I be worried if a loved one spent as I do? Honest answers help you decide whether to take stronger measures.
• Protect your finances — Remove stored payment methods, set bank or card blocks, ask someone trusted to help manage finances temporarily, or speak with your bank about gambling-blocking services.
• Involve someone you trust — A friend or family member can provide practical support and help you follow through with limits or self-exclusion.
• Consider professional help — If gambling is affecting your wellbeing or daily life, a specialist counsellor or local support service can offer confidential, non‑judgmental help.

Links to Support Organizations

Confidential support and practical resources are available from national helplines and charities that specialise in gambling-related issues. Examples of organisations that provide advice, counselling and self-help tools include GamCare, Gambling Therapy and BeGambleAware. If you are in the United Kingdom, these services can point you to local helplines, online chat support, and treatment options.

Taking any of these steps is a positive move. If you would like assistance setting limits, initiating a time-out, or starting self-exclusion, contact customer support and we will help you through the process with understanding and discretion.