Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices and rights you have under applicable data protection laws, including the GDPR, where applicable.

Who We Are

SpinKong Casino operates an online gaming platform and acts as the data controller for the personal data you provide when using our services.

Information We Collect

We collect information necessary to provide and improve our services, meet legal and regulatory obligations, and maintain account security.

The categories of personal data we collect include:

• Identity and contact information: full name, date of birth, residential address, email address, and telephone number.

• Account and login details: username, password, security settings, and authentication records.

• Verification documents: government-issued identification and proof of address submitted during KYC verification.

• Technical and usage data: IP address, device information, browser type, operating system, cookie identifiers, gameplay activity, session duration, and pages visited.

• Communications: correspondence with customer support, including live chat conversations.

• Preferences: language settings, marketing preferences, and consent records.

How We Use Your Information

Your personal data may be processed for the following purposes:

• Creating and managing your account.

• Providing access to our gaming services.

• Completing identity verification and complying with legal obligations.

• Preventing fraud, abuse, money laundering, and security incidents.

• Improving website functionality, products, and user experience.

• Responding to customer support enquiries.

• Sending promotional communications where consent has been provided.

• Performing internal analytics and service reporting.

Legal Bases for Processing

Where the GDPR applies, processing is based on one or more of the following legal grounds:

• Performance of a contract to provide requested services.

• Legal obligations relating to regulatory compliance and record retention.

• Legitimate interests including fraud prevention, platform security, operational improvement, and marketing analysis, balanced against your rights.

• Consent, where legally required, including marketing communications and certain cookie technologies. Consent may be withdrawn at any time.

Registration, Verification and KYC

During registration, we collect personal information required to establish and manage your account.

To comply with legal obligations, SpinKong Casino may request documentation verifying your identity and residential address. Verification procedures help prevent fraud, satisfy regulatory obligations, and protect both players and the platform.

Verification records are retained in accordance with applicable legal and compliance requirements.

Cookies and Tracking Technologies

We and selected third-party providers use cookies and similar technologies to:

• Operate and maintain the website.

• Remember user preferences.

• Analyse website usage.

• Improve services.

• Deliver relevant content.

Cookie preferences may be managed through your browser settings or any cookie management tools available on the website. Essential cookies cannot be disabled without affecting core website functionality.

Sharing and Disclosure of Personal Data

Where necessary, personal data may be shared with:

• Service providers supporting hosting, customer support, analytics, payment processing, and identity verification.

• Regulatory authorities, law enforcement agencies, or other parties where disclosure is legally required.

• Independent testing laboratories and security auditors.

• Approved business partners where necessary to deliver requested services.

All recipients are required to protect personal data and use it only for authorised purposes.

International Transfers

Your personal data may be transferred to jurisdictions outside your country of residence.

Where international transfers occur, SpinKong Casino applies appropriate safeguards, including Standard Contractual Clauses or other legally recognised transfer mechanisms, to ensure an adequate level of data protection.

Data Security

We apply technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse, or loss.

These measures include:

• Access controls.

• Encryption.

• Secure communication protocols.

• Continuous security monitoring.

• Employee security training.

Although we take reasonable precautions, no online system can guarantee absolute security.

Data Retention

Personal information is retained only for as long as necessary to:

• Deliver our services.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Enforce contractual rights.

Retention periods depend upon the category of information and the applicable legal requirements.

Your Rights

Subject to applicable legislation, you may have the right to:

• Access your personal data.

• Correct inaccurate information.

• Request deletion where legally permitted.

• Restrict processing.

• Receive a portable copy of your data.

• Object to processing based on legitimate interests.

• Withdraw consent where processing relies upon consent.

You also have the right to lodge a complaint with the competent data protection authority where permitted by law.

Automated Decision-Making

Automated systems may assist with fraud prevention, risk assessment, and security monitoring.

Where automated processing could significantly affect your rights, appropriate safeguards, including the opportunity to request human review where legally required, will be available.

Children's Privacy

Our services are intended exclusively for adults who have reached the legal gambling age in their jurisdiction.

If we become aware that personal information has been collected from an individual below the applicable minimum legal age, appropriate steps will be taken to remove that information in accordance with applicable law.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.

The latest version will always be published on the website and becomes effective from the date shown within the updated policy.

Contact

If you have questions regarding this Privacy Policy, your personal information, or your data protection rights, you may contact SpinKong Casino through the available customer support channels.